If you are experiencing issues such as screen freezing, freezing during the completion of curriculum items, blank screens in the platform, stuttering audio, issues loading curriculum items, slowness in the platform, or the wrong information displaying within the platform, the following troubleshooting steps will likely resolve the problem that you are noticing. Often clearing cache and cookies from your web browser for all time will fix any issues with functionality or display that may be noticed in the platform.
Additional troubleshooting steps are found below:
Check your browser version
Make sure your browser is up-to-date by visiting www.whatismybrowser.com. If your browser is outdated, please check our Minimum System Requirements page to see if the version meets our system requirements and consider updating to the latest version.
Check for extensions and add-ons
Browser extensions are plug-ins that change the functionality of a webpage. Because extensions don’t take up space on a computer, they can often be added even when a computer is set to not allow downloads. As a troubleshooting step, try disabling any extensions that you don’t recognize or that didn’t come with the browser originally, open a new window, and access our lessons again.
Ensure that there is nothing blocking pop-up windows from Learning.com. Note: If you have third party software that has a pop-up blocker, this will need to be disabled as well.
Some potential problems can be caused by low or congested bandwidth, especially when students access Learning.com or load the lessons. Bandwidth usage is highest when students log in and when lessons are loading. Staggering these activities (i.e., only 5-10 students at a time) may clear up lagging issues.
It is possible that your bandwidth strength is preventing the Learning.com servers from communicating with your computer labs properly. Speak to the IT professionals at your school for further assistance in determining this.
Clear Cache and Cookies from Browser-Last resort
Outdated and corrupt memory files in your web browser can cause issues with the Learning.com platform appearing and/or acting in un-intended ways. Clearing cache and cookies for all time from your web browser is one the first steps we recommend as a last option if you noticing issues with Learning.com. This will fix some things, but not help us solve the underlying issue.
Below are the steps to clearing cache and cookies for your specific browser: