Meet the Team

The Customer Support team at is dedicated to helping teachers and administrators. We are here to answer your questions and assist you with logging in, setting up, and getting the most out of our solutions. In addition to a passion for education, we love food, dogs (and cats!), literature, and our community. Meet the team!

Katie - Support


Customer Support Specialist

Before making the trek out west in 2015, I lived in New England (born and raised!) where I met my one true love (my cat Chloe) and got my masters degree in children’s literature. I like to hike, read, work creatively, and dunk cookies in my coffee.

Sophie - Support


Customer Support Specialist

I’ve worked in Portland’s software industry since 2009 and love collaborating with the team here at When not sampling the city’s great food scene, I enjoy the narrative arts and have been known to get very competitive at trivia.

Matt - Support


Customer Support Specialist

I’m a former teacher enjoying working in education from outside of the classroom. In my spare time, I read a lot and buy way too many pairs of Chucks. While I love to travel, Portland is my favorite place – we have the most amazing summers here!

Alex - Support


Tier 2 Customer Support Specialist

I live in Martha’s Vineyard, where I listen for pinkletink frogs each spring. I am one of a few “boomerangs” who have left and come back to the company. I just can’t get enough! I also enjoy swimming, the Colbert Report, and a good IPA.

Jordan - Support


Manager of Customer Support

I spend my time reading a good book, learning about history, and explaining the finer points of Tolkien’s works to anyone who will listen. My faithful companion Brighton routinely joins me for walking tours of Portland and the office.

Amber - Support


Director of Customer Success

I have a passion for problem-solving and helping people, especially teachers. I am a self-proclaimed sci-fi nerd who loves both Star Wars and Star Trek equally. I also enjoy painting and spending time outdoors in the beautiful Pacific Northwest!

Education Team - Support

Our Education Services team provides implementation guidance and training for all our digital literacy and digital content solutions. Diane, Naomi, Maria, Beverly, Tangila, and Nettie work with schools all over the country, drawing on their own classroom and district-level expertise in combination with deep product knowledge, to ensure educators are prepared to be successful with!

Dogs_Jake and Brighton

Jake & Brighton

Chief Executive Paw-ficers

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Director of Barketing

Milo & Chucky

Sales Fur-casting Managers

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VP (Vice Pooch) of Strategy

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Head of Cat-vertising

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Senior Paw-ject Manager