Customer Support Knowledge Hub

Platform Functionality

• What happens when I launch an item from the Learning.com Library?
• Student Detail Report via Original Platform
• How to access Online Training Center
• User account roles and features
• Creating classes in Teacher Center
• Adding co-teachers to classes

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FAQ / Troubleshooting

• Minimum System Requirements
• Troubleshooting steps for general issues
• School or district firewall and filter settings
• Accessibility Options
• Adjusting the keyboard language settings on your device
• Resetting the password for my account

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Contact Us

• Customer Support hours of operation and contact information

Clever Solutions

• How do I set up Clever?
• What Clever data should be shared?
• Clever usernames and passwords
• How does the Clever sync reflect within the platform?
• Do all Clever classes and sections show within the platform?
• Can teachers still create classes when synced?

ClassLink Solutions

• How do I set up ClassLink?
• ClassLink Single Sign On

Canvas Solutions

• Setting up Canvas single sign on (SSO)
• Setting up the Learning.com App in Canvas
• Adding curriculum items to Canvas module
• Creating Canvas assignments with Learning.com curriculum
• Viewing coding curriculum with Canvas
• Assigning Spanish curriculum in Canvas

Schoology Solutions

• Export EasyTech Common Cartridge files for Schoology
• Export Custom Curriculum Common Cartridge files for Schoology
• Importing Common Cartridge files into Schoology
• Configuring external tools within Schoology
• Assigning curriculum in Schoology
• Viewing coding curriculum with Schoology

Google Classroom Solutions

• Setting up Google classroom
• Finding my district G Suite domain
• Registering your G-suit Domain with Learning.com
• Assigning curriculum for use with Google classroom
• Grading student work in Google classroom
• Are Learning.com accounts needed to use Google classroom?

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