Passports for login not scanning

Passports Not Scanning?

Learn more about Learning.com Passports

Make sure that you've 'Allowed' Learning.com to use your webcam.

Steps to do this will vary depending on which browser you’re using. Let Support know if you need assistance!

Internet Explorer (IE): IE does not allow for webcam access. You will need to use Passports with another browser.

*Please note there is a known issue when using Passports on an iPad with Google Chrome. While a resolution for this is being worked on, please use Passports with another browser when using an iPad.

Note: If you attempt to allow use of your webcam and you see that the settings are grayed out or disabled, this may mean that your IT department has restricted access to the settings. For an immediate solution, please have students log in with their typed usernames and passwords.

Check to see if another application is using the webcam:

Your webcam may only be able to work with one program at a time. To help ensure that nothing else is running, please close any browser tabs or windows that you are not actively using.

Is your student using the most recent version of his or her Passport?

The ‘Date Issued’ on your student’s Passport will tell you the last time it was printed. If a new Passport may have been printed since that date, help your student log in with the typed username and password. For security purposes, only the most recently printed Passport will work for the student.