Some issues like blank screens, stuttering audio, loading issues, missing screen elements, system slowness, and any similar tech-seeming issues may be resolved working with your IT team.
Additional troubleshooting steps are found below.
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Clear Cache and Cookies from Browser
Outdated and corrupt memory files in your web browser can cause issues with the Learning.com platform appearing and/or acting in un-intended ways. Clearing cache and cookies for all time from your web browser is one the first steps we recommend if you noticing issues with Learning.com.
Below are the steps to clearing cache and cookies for your specific browser:
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Check your browser version
Make sure your browser is up-to-date by visiting www.whatismybrowser.com. If your browser is outdated, please check our Minimum System Requirements page to see if the version meets our system requirements and consider updating to the latest version.
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Check for extensions and add-ons
Browser extensions are plug-ins that change the functionality of a webpage. Because extensions don’t take up space on a computer, they can often be added even when a computer is set to not allow downloads. As a troubleshooting step, try disabling any extensions that you don’t recognize or that didn’t come with the browser originally, open a new window, and access our lessons again.
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Pop-up blockers
Ensure that there is nothing blocking pop-up windows from Learning.com. Note: If you have third party software that has a pop-up blocker, this will need to be disabled as well.
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School or district firewall and filter settings
Ensure all the domains listed below are unblocked by your filtering and firewall software and added to the white list before accessing the Learning.com website. Please note that Learning.com does not use a list of static IP ranges.
The website uses domains instead:
- *.learning.com
- googleapis.com
- bootstrapcdn.com
- lrng.co
Note: Port 80 and 443 must be open to the whitelist domains.
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Bandwidth considerations
Some potential problems can be caused by low or congested bandwidth, especially when students access Learning.com or load the lessons. Bandwidth usage is highest when students log in and when lessons are loading. Staggering these activities (i.e., only 5-10 students at a time) may clear up lagging issues.
It is possible that your bandwidth strength is preventing the Learning.com servers from communicating with your computer labs properly. Speak to the IT professionals at your school for further assistance in determining this.
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