Troubleshooting Tips

For questions regarding how to log in, finding your login information, or login issues please visit our password reset page.

Troubleshooting Potential Problems

You may be able to fix issues such as blank screens, stuttering audio, loading issues, missing screen elements, system slowness, and any similar ‘tech’ seeming issues on your own. To troubleshoot issues follow the steps below:

  • Clear Browser Cache and Cookies: Many of the potential problems listed above can be caused by outdated or corrupt temporary files in your browser, called cache and cookie files. There are two ways to clear out these files:
  • Reinstall Adobe Flash Player: Many of the potential problems listed above can be caused by flash player issues on the computer(s) being used. Please uninstall and reinstall flash.

Note: Always refresh the browser page where you see errors. To refresh your PC press F5, for Mac press Command + R.

Minimum System Requirements

To ensure you are able to fully access the platform and programs, make sure your computer or device meets the following minimum technical requirements:

  • Broadband Internet connection
  • Desktop or laptop running one of the following Operating Systems:
    • Windows
    • Mac OS X
    • Google Chrome OS
  • Speakers or headphones
  • One of the following browsers:

Some solutions also require current versions of

EasyTech Keyboarding lessons are compatible with Chromebook keyboards.


App Compatibility

  • 1024 x 768 or higher screen resolution
  • iPad running the latest version of iOS or one major version prior
  • Android tablets running the latest version of Android or one major version prior

Bandwidth Considerations

Many of the potential problems listed above can be caused by low or congested bandwidth, especially when students access or load the lessons. Bandwidth usage is highest when students login and when lessons are loading. Staggering these activities (i.e., only 5-10 students at a time) may clear up lagging issues.

It is possible that your bandwidth strength is preventing the servers from communicating with your computer labs properly. Speak to the IT professionals at your school for further assistance in determining this.

Pop-up Blockers

Ensure that there is nothing blocking pop-up windows from Follow the instructions from the websites listed below.

Note: If you have third party software that has a pop-up blocker, this will need to be disabled as well.

School or District Firewall and Filter Settings

Ensure all the domains listed below are unblocked by your filtering and firewall software and added to the white list before accessing the website. Please note that does not use a list of static IP ranges.

The website uses domains instead:


Note: Port 443 must be unblocked for (or for all traffic) within your school’s firewall.