- Product Guides
- How-To Guides
You may be able to fix issues such as blank screens, stuttering audio, loading issues, missing screen elements, system slowness, and any similar ‘tech’ seeming issues on your own. To troubleshoot issues follow the steps below:
To ensure you are able to fully access the Learning.com platform and programs, make sure your computer or device meets the following minimum technical requirements:
Some Learning.com solutions also require current versions of
Many of the potential problems listed above can be caused by low or congested bandwidth, especially when students access Learning.com or load the lessons. Bandwidth usage is highest when students login and when lessons are loading. Staggering these activities (i.e., only 5-10 students at a time) may clear up lagging issues.
It is possible that your bandwidth strength is preventing the Learning.com servers from communicating with your computer labs properly. Speak to the IT professionals at your school for further assistance in determining this.
Ensure that there is nothing blocking pop-up windows from Learning.com. Follow the instructions from the websites listed below.
Note: If you have third party software that has a pop-up blocker, this will need to be disabled as well.
Ensure all the domains listed below are unblocked by your filtering and firewall software and added to the white list before accessing the Learning.com website. Please note that Learning.com does not use a list of static IP ranges.
The website uses domains instead: