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- How-To Guides
The User Import Tool (UIT) is a Windows-only tool available for download on the Coordinator Home Page, in the Import Users section. If you do not have access to a Windows computer, complete Steps 1 and 2 below and then contact Customer Support for further assistance: email@example.com or 800.580.4640 x2.
Create a spreadsheet with account information and single-sign on credentials. See below for an example. The User Import Tool is particular about formatting so it is important to abide by the following guidelines.
Save the file in the comma separated value format, i.e., CSV (Comma Delimited). Close the file.
|This username already exists in the district||Same username with a different Student ID.||
Julie Smith, 1122334, (jsmith) vs.
Jude Smith, 5566778, (jsmith)
|Change one of the usernames. For example, add a number, jsmith and jsmith1.|
|Cannot find Washington Elementary in the district||The school name must match the name listed in the Learning.com database.||Washington Elementary vs. George Washington Elementary||Log in to coordinator account. Click Edit Schools. Copy the name listed there.|
|Username must not contain non-alphanumeric characters||Only letters and numbers. No special characters from the keyboard (i.e., apostrophes, space, underline, hyphen, etc).||
incorrect: B Rubble or B'Rubble
|Remove non-alphanumeric characters. To remove spaces, run Find and Replace in the CVS file. Put a space in the Find column and nothing in the Replace column. Repeat with other characters as needed.|
|Password must be 4 or more characters||The passwords listed in the CSV file have less the 4 characters.||SSD or 123||Extend the password. Can be simple like 1234, the name of your school/district, the school mascot (i.e., finches).|
|Access Denied (at Login page)||Only District Coordinators can run uploads by default. School Coordinators need to be given access.||District Coordinator logs into their account. Clicks Import Users. Checks the box to allow School Coordinators to use the User Import Tool.|